Jim Devos

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Education & Career

• Since dec 2020: Senior Consultant at Panoff Consulting
• 2020: CAS IT Management & Sourcing, Six Sigma Green Belt, ITIL v4
• 2019 – 2020: Project & Service Delivery Manager, ITRIS Informatik AG
• 2018 – 2019 IT Project Manager, SV Schweiz AG
• 2018: IPMA Level D, ITIL v3
• 2016 – 2018: Senior ICT Supporter, SV Schweiz AG
• 2013 – 2016: IT System & Support Manager as well as IT Manager a.i., Marché Restaurants Schweiz AG
• 2012 – 2013: Volunteer in the field of alternative tourism in Cusco, Peru
• 2011 – 2012: Deskside Support Union Investment Bank, Computacenter PSF SA
• 2010 – 2011: IT Technician Hosted Exchange & Blackberry, Netcore PSF SA
• 2008 – 2010: Service Desk, Commerzbank
• 2001 – 2006: Diplôme de technicien en informatique (Luxembourg)

Industry and Project experience

• IT:
  • Service Delivery Management
  • Collaboration in sourcing projectsMitarbeit bei IT-Strategie Projekten
  • Process design and optimization as well as standardization
  • IT project management for rollouts in the area of Workplace, Printing, UC
  • Consulting for tenders and preparation of offers
  • Service Desk experience (1st level, 2nd level)
• Gastronomy & Hospitality:
  • IT project management for hotel openings (Marriott franchise)
  • IT project management for new openings and conversions in the system gastronomy sector (e.g. Burger King)
  • IT project management and collaboration in rollouts in the area of POS terminals (Micros Fidelio, TCPos) as well as EFT, Digital Signage