Kristin Hertwig

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Consulting and Competence Focal Points

• Project Management
• Key Account Management
• Complaint management
• Qualitative and quantitative research methods
• Agile process models

Education

• 2016 – 2019: Master of Arts in Social Sciences with focus on: Labor Market, Organization and Knowledge at the Carl von Ossietzky University Oldenburg
  Thesis: Sales as a boundary point of organizations. Using the example of an automobile manufacturer.
  
• 2013 – 2016: Bachelor of Arts in Social Sciences with focus on: Micro- and Organizational Sociology at the Carl von Ossietzky University Oldenburg.
  Thesis: The burden of privileged birth: consequences of high affluence on young adults.

Career

• Seit 2021: Consultant – Panoff Consulting, Automotive Retail Services
• 2020 – 2021: Logistic Specialist – Mercedes-Benz, Critical Parts Management – Project Work
• 2019 – 2020 Technical Service Representative – Mercedes-Benz, Critical Parts Management
• 2018 – 2019: Master Student – Volkswagen Commercial Vehicles Hanover, department: Order Control and Processing
• 2017 – 2018: Internship – Volkswagen Commercial Vehicles Hanover, department: Sales to Direct Customers

Industry and Project Experience

• Automotive OEM: Sales reorganization including system modifications and process redesigns
• Automotive OEM: Project management in the areas of market control, logistics and customer management in the rollout of a customer service campaign for Europe
• Automotive OEM: Analysis and implementation of measures to achieve the highest possible planning and delivery reliability for vehicles, taking into account special requirements of individual customer groups for the German market
• Automotive OEM: Development and implementation of a special sales campaign for the German retail market